Customer service

Clark Engineering is the sales divsion of Wm Clark and Son (Parkgate) Ltd which supplies equipment and tools to professionals involved in the forestry industry.

Clark has been closely involved in the forest industry since the company was established in 1924 and have gained a firm reputation for providing high quality products and services to their world-wide customer base.

If you would like to contact us then you can find us at:

Wm Clark and Son (Parkgate) Ltd
Parkgate
Dumfries
DG1 3NB

Telephone: (+44) 01387 860 241

Sales Enquiry: sales@clark-engineering.com

General Enquiry: enquiries@clark-engineering.com

delivery charges

UK Mainland
£6.50 for all orders*

Scottish Highlands and British Islands (inc. Scottish, Channel & Isle of Man)

£15.00 delivery for all orders*
(Postcodes - IV3-11, IV14-28, IV40-49, IV51-56, IV63, KW1-3, KW5-14, KW15-17, KA27-28, PH33-44, PA20, PA41-49, PA60-78, HS, ZE, IM, GY, JE)

*There is a fixed delivery charge of £60 + VAT for products that are delivered on a pallet.

We use a combination of couriers and Royal Mail postal services to deliver your goods.

It is always our intention to ensure that, wherever possible, goods are despatched on a next day service. However, should an item be out of stock, please allow up to seven days for standard delivery. If this is the case, we will contact you as soon as possible to advise of any delays and make alternative arrangements when required.

At present, we are unable to offer delivery to Northern Ireland, Southern Ireland and the rest of the world via our website. However, if you would like to place an order from one of these areas then please call us on (+44) 01387 860 241 and we will be more than happy to assist you.

RETURNS

We are happy to refund or exchange any item purchased.

Our returns procedure is very simple. Please complete our returns form and include it in the parcel. You can download our returns form at the bottom of this page.

Please return items within 30 days from the date you received them.

Returned items must be unused, in the original packaging and be in a resalable condition.

Refunds will be made onto the card used for the original purchase or, if your payment was made via PayPal then we will credit the PayPal account that was used to place the order. Please note that it can take up to 10 days for refunds to appear in your account.

If you would like to return an item then you will be responsible for paying the postage costs to send it back to us.

Please return items to: Returns Department, Wm Clark and Son (Parkgate) Ltd, Parkgate, Dumfries, DG1 3NB.